Status Update-Monday, March 23, 2020
Office of Eligibility & Support Services (OESS), the Office of Home Energy Programs (OHEP) and the Rental Assistance Program (RAP)
Message to Customers (Información en Español)
In order to protect the health of Montgomery County residents, and comply with orders from the State of Maryland, the following service modifications will be introduced beginning Monday, March 23, 2020.
The Department of Health and Human Services (DHHS) will transition primarily to providing services and conducting eligibility screenings through phone, fax, online applications and email. Walk-in services will only be provided in the case of emergency and/or for families with children seeking emergency shelter. Any other individuals that come directly to any of the offices will be redirected and given the opportunity to schedule a phone interview. On-site services will be limited to housing/shelter emergencies only.
To request an appointment, please call 240-777-1003. Phone lines are open from 8:30 a.m. to 4:30 p.m.
Office of Eligibility and Support Services (OESS)
Please apply online at the following links:
Cash Assistance Programs/SNAP
Medical Assistance and Health Insurance
Long-Term Care Medical Assistance
You may also fax your application to:
- Germantown 240-777-3477
- Rockville 240-777-4100
- Silver Spring 240-777-3070
Or email to OESS.MoCO@montgomerycountymd.gov
Working Parents Assistance Program:
If you have other eligibility questions, please call 240-777-1003 for additional instructions.
Housing Stabilization Services:
Services for emergency housing needs, including homelessness prevention services and housing related financial assistance with eviction, foreclosure and utility disconnection. To request a phone interview, please call one of the following offices. Document drop-off stations are also available at each office location. You may also be eligible to apply for some services online.
- Germantown Office
12900 Middlebrook Road
- Rockville Office
1301 Piccard Drive
- Silver Spring Office
8818 Georgia Avenue
Office of Home Energy Programs (OHEP):
Provides utility grants and shut-off prevention to eligible households. Applications may be completed online. Paper applications, and a document drop box is also available at 1301 Piccard Drive, 4th floor. Document drop-off boxes are also located at each of the housing stabilization offices. Phone appointments may be requested by calling 240-777-4450.
Rental Assistance Program (RAP):
The Rental Assistance Program has extended all benefits scheduled for renewal between March-May 2020 to continue through July 2020. This will provide staff and applicants additional time to respond to document requests and to process applications. During this time, documents can be dropped off, or mail to Department of Health and Human Services, Rental Assistance Program, 1301 Piccard Drive, 4th floor, Rockville, MD 20850. Phone interviews may be requested by calling 240-777-4400 .